Shipping Policy

Shipping Policy

 

Shipping Policy

Effective Date: 01/06/2025

At Lacuvo Ltd, we are committed to delivering high-quality skincare products to our customers in a timely and efficient manner. Below are the details of our shipping policy:

Shipping Destinations

We currently ship to the following countries:

  • United Kingdom (UK)

  • United States of America (USA)

Please note that shipping availability to New Zealand may vary depending on the specific product. We recommend checking product availability before placing an order.

Shipping Rates

Shipping rates are calculated per our partner and are as follows:

  • United Kingdom: €9.99 (approximately £8.50

  • United Kingdom:  Free delivery on order over £95

  • United States: €7.99 (approximately $9.00)

Note: Prices are charged in euros. USD, GBP.  Amounts are approximate and for reference only.

Order Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, you will receive a confirmation email with tracking information.

Estimated Delivery Times

  • United Kingdom: 4–10 business days

  • United States: 5–12 business days

  • New Zealand: 7–14 business days

Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs processing and postal service delays.

Order Tracking

Once your order has been shipped, you will receive an email with tracking information. Please allow up to 48 hours for the tracking information to become available.

Customs, Duties, and Taxes

Orders shipped outside of the European Union may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the responsibility of the recipient. Lacuvo Ltd is not responsible for any additional charges that may apply.

Shipping Restrictions

Due to international shipping regulations, we are unable to ship certain products to specific countries. If your order is affected, we will contact you to discuss alternative options.

Contact Us

If you have any questions or concerns regarding your order or our shipping policy, please contact us at:

📧 Email: contact@lacuvo.store

This shipping policy is subject to change without prior notice. Please review this policy periodically for any updates.